Email not being sent

I set up a Smart Campaign to send emails to customers who bought certain products. To test it, I created an order and purchased one of the products today. I set the order as paid for and completed in nopcommerce. I then went back to my Smart Campaign plugin and set the date parameters to start and end today. There are also 3 other orders today that have the right products in them, that should have gotten the email as well. However, I did not get the email, and my other 3 customers did not either. Also, the email is not sitting in the system message queue. What is wrong? Any help would be greatly appreciated. Thanks, Thalia

We'll test it tomorrow, and we'll answer you.

Thanks!

We tested, it's working.

1. Verify Start date and  End date time block. It's very important.
2. Uncheck Send only to subscribers.
3. Set Payment status Paid in Orders.

[url=www.foxnetsoft.com\Content\Images\Forum\NopSmartCampaigns\1.jpg]www.foxnetsoft.com\Content\Images\Forum\NopSmartCampaigns\1.jpg[/url]
[url=www.foxnetsoft.com\Content\Images\Forum\NopSmartCampaigns\2.jpg]www.foxnetsoft.com\Content\Images\Forum\NopSmartCampaigns\2.jpg[/url]

Hi !

We are having a problem getting our mails sent out aswell.
At the moment we have made 4 different mails, to be sent out at different times like after 45 days of purchase.

But it looks like, even though we set it to be sent out in 45 days, some mails are sent out, on the same day
of the order placement. And some orders will not be put into the mails at all.

Every mail is set up the same way, some is linked to a few products and some is ment to be sent to every order.

How you are able to help :)

Let me know if you need screenshots or anything.

Thank you!

1. What nopcommerce version do you use?
2. Open the campaign page and make print screen all tabs and send me them.

I'll try to find problem.

Looks like its nopCommerce 3.70 does that sound right?

Thank you for your help

Do you need a screenprint of the actual campaigns or ?

https://www.dropbox.com/s/tx2leoqgpnsat6p/nopCommerce.png?dl=0

I need the screenshot of the actual campaign. I want to see your settings and repeat your problem.
Can you download new version from our site and upgrade plugin before?
Download new version, replace plugin folder (all files, .SQL files too) and restart your site.

My boss just sent you a mail at support@foxnetsoft.com, we have a problem with the login in, and therefore updating the plugin.

Ok.