Profile: Figmo

fixed it.   thank you so much for your help.

downloaded trial version - when I look there is no 3.70 version in zip.   that is the nopCommerce version I am running

two days ago, the connector suddenly stopped reading tracking numbers from shipping easy.    new orders are added to SE ok, but when I ship, the tracking numbers aren't read back like they used to.

ShippingEasy has a feature to allow me to combine orders into a single shipment.    In nopCommerce, the customer placed two separate orders, but I can combine them into a single shipment in ShippingEasy.

When the tracking number is copied back from ShippingEasy to nopCommerce - only one order gets the tracking number updated.   The other order does not.

Is there a way for you to catch this scenario from ShippingEasy and update all orders associated with the shipment?

Problem:  Sometimes a customer places an order, but enters the wrong address.  Either they had a typo or (more commonly) they entered an address that does not accept deliveries from a certain carrier.   For example - they enter a PO BOX but the package is being shipped via UPS.   When this happens, I contact them and get a corrected address and update the order in nopCommerce.     The problem is - this does not update ShippingEasy.com.    Even if I use the manual tab you have added to the order page to "send order to ShippingEasy" - it will not update because it sees the order already exists.

Solution:   The ideal solution would be to automatically send an update to ShippingEasy anytime an order edit is saved.   But as an easy fix - even just having the "Send Order To ShippingEasy" manual option update an existing order on ShippingEasy would be helpful.

OK - I installed the update.    

Previously, when I received the error, the task would take some time before throwing the error.  Maybe 30 seconds or even a minute.

Now - when I click Run Task Now - it is instantaneous.   At first I thought that it was failing right away.   But I look at the log file and it appears to be working.   The entries in the log file are from today's date so I know they are new entries.

So I think it may be working now.   I will monitor it for the next few days to see if it is updating delivery status as it should.

Yes - I still receive the error when I try to manually run the plugin in from the schedule task page.

We're sorry, an internal error occurred.
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Please try clicking your browsers 'back' button or try reloading the home page.
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Thank you for your patience.


There are no errors in the nopCommerce log.

I left debug mode on for your plugin.  I have sent it to you in an email.   I have looked at it and do not see any errors.

Of course, reality has just altered itself to work against me.   As is often the case.

For the past 2 days I have been able to generate this error at will.    As soon as I set up a debug environment to capture data for you - the error goes away.   Now, even if I enable "All Stores", I no longer receive the error.

However - I do have a log file that I captured yesterday that I can send to you.   When I was still getting the error.   I will send this to you and hope that it can shed some light on this problem.  

nopVersion 3.70

No errors in the log

Plugin installed without error

I can view, make changes and save changes on the plugin configuration screen.

One thing I can think of that might be unusual about my configuration is that I am running multi-store.   Originally I configured the plugin for a single store.   Just to test it.   It appeared to be working.  After a few weeks, I decided to activate it for all stores - so I added all the configuration data to the "All Stores" configuration screen.

That is when I decided to run it manually to allow it to detect deliveries from other stores that it had not been detecting before.

Now I have tried enabling my stores one at a time - and the error goes away until I select one specific store.   Enabling the plugin for this store causes the error.  Disabling it makes the error go away.

Is there something in the store configuration that I can be checking that could cause this?